物流政策
Shipping Policy
Shipping Fees
All shipping costs are the responsibility of the customer. The total shipping fee will be calculated at checkout based on the destination and shipping method selected.
Order Processing
Orders are typically processed, packed, and handed over to the courier within 2 business days after payment confirmation. Please note that processing time may be extended during peak seasons or holidays.
Estimated Delivery Time
- Standard shipping typically takes 15-20 days for delivery under normal circumstances.
- However, delivery times are not guaranteed and may be affected by customs clearance, weather conditions, or other unforeseen delays.
- We are not responsible for delays caused by the shipping carrier.
- If your package has not arrived within 30 days, please contact us for assistance.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. We are not responsible for any delays or additional charges due to customs processing.
Tracking & Lost Packages
Once your order has been shipped, you will receive a tracking number via email. Please allow some time for the tracking information to update.
If a package is lost in transit, we will assist you in filing a claim with the shipping carrier. However, we are not responsible for lost or stolen packages after they have been marked as delivered.
Contact Us
If you have any questions about shipping, please feel free to contact us at support@haiwantea.com.
